Service Scope
VPNYZ provides network acceleration subscriptions for cross-border access, AI tools, and international websites, with support for Windows / macOS / iOS / Android / Linux. The service includes subscription details and access to corresponding international routes. Clients and subscription details are available through the user panel.
The service does not include memberships, content licenses, or account privileges for third-party websites or apps. Regional policies, account reviews, and content rules are determined by the relevant platforms. A successful network connection does not grant eligibility to use a third-party service.
Account and Subscription Rules
You can create an account with a username and password; no email address is required. Keep your login credentials and subscription details secure, and do not publish subscription links. If you discover leaked credentials or unusual activity, change your password promptly and explain the situation in a support ticket.
There is no device limit for use by the account holder on supported platforms. This does not permit reselling, renting, or publicly distributing subscriptions, or sharing an account with others. Do not use bulk accounts, automated requests, or misuse of resources to disrupt route operations.
Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. See the Plans page for prices and data allowances, and review the billing method and order details before choosing a plan.
Acceptable Use
You must comply with the laws and regulations of your location and any region relevant to your activities, as well as the rules of the websites and apps you use. Do not use the service for unlawful purposes, including fraud, copyright infringement, unlawful data access, malicious intrusion, network attacks, or distributing malware.
Do not use another person’s account, impersonate anyone, or use the service to infringe on others’ lawful rights and interests. You are responsible for the content you submit, transmit, or access. VPNYZ network connectivity does not replace your responsibility to assess content legality and authorization.
Service Availability and Liability
Connection quality depends on factors such as your local network, device settings, international links, maintenance schedules, and third-party platform policies. VPNYZ does not guarantee that any website will remain accessible or that a fixed speed or latency will be available in every use case.
If you have connection issues, first follow the troubleshooting guide to check your subscription status, client configuration, and route selection. When submitting a ticket, you can include your device platform, the circumstances of the issue, and any error message, but do not provide your password or complete subscription details.
To the extent permitted by applicable law, liability for losses resulting from third-party platform changes, user configuration errors, or network events beyond reasonable control will be determined according to the actual cause. These terms do not exclude liability that cannot lawfully be limited or affect any rights you have under applicable law.
Refund Policy
You may request a full refund for any reason within 14 days of your first payment. Submit your request through a user panel ticket. Include the relevant account and order details so they can be verified; no reason for the refund is required.
Refund verification is only used to confirm order ownership and payment details; you are not required to provide your account password. Updates on refund processing will be provided through the ticket. These terms do not promise a separate payment arrival timeframe. For disputes outside the scope of the request period above, contact us through a ticket; they will be handled in accordance with applicable law and the details of the order.
Account Termination and Changes to These Terms
In cases of unlawful use, subscription resale or sharing, malicious attacks, or repeated disruption of service operations, VPNYZ may restrict relevant features, suspend service, or terminate an account according to the severity of the impact. After any necessary urgent action, you may submit an explanation and request a review through a ticket. Order disputes will be handled under the refund policy and applicable law.
When service rules change, VPNYZ will update this page and indicate the update month. Important changes affecting service rights will be announced on the site or through the user panel. Changes will not retroactively reduce rights already acquired under applicable law. Please review relevant notices, and submit a ticket to discuss any concerns about a change.
For details on how personal information is handled, see the Privacy Policy. If these terms conflict with mandatory provisions of applicable law, those provisions will prevail, and the remaining terms will continue to apply.